- What are your full names, your age (if you don’t mind), your current position and what does a day in it look like?
My name is Josephine Njoroge, I am the Service Assurance Manager at Kofisi Africa.
My work basically involves ensuring the service we offer as a group is maintained at Gold Standard through constant audits, development and dissemination of training in various capacities.
A typical day for me will involve interactions with all our centres in Africa for matters quality and member relations.
What 5 words best describe you as a person career wise?
Off the top of my head, I would say resilient, adaptable, intuitive, calculating and resourceful.
I am also very curious, goes a long way to contribute to the resourcefulness.
- What are you most proud of accomplishing throughout your career?
My career is a series of small wins that all work together for a great good, I am thankful. I am grateful for the many opportunities that have led to my current position, I am a classic example of starting from the bottom.
- What would you do differently in your career if you had a chance?
I would have worked smart as opposed to hard from the word go.
I would have balanced my time better to allow for me to pursue more professional and personal interests earlier on.
- What advice do you have for that young man or woman who wants to venture into a career similar to yours? Where would they start?
There are skills that you will not learn in classrooms and those are what will set you apart in a pack. Find out what those are in your field and apply yourself to learn them even as you put in the rest of the work.
Client service and relations is a whole galaxy of opportunities but you have to have passion for it. There will be many challenging days but the good ones make it worth all the hardships.
Also, speak up when in a room with people who you would like to hear you, do not be afraid to ask for what you think you are worth, you are probably under selling yourself even then 😉
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